On October 15, 2026, ServiceNow announced updates to its enterprise AI platform focused on governance and employee-led development.
The company introduced AI Passport, a solution that gives enterprises runtime control over AI agents and helps ensure they stay within their authorized scope. ServiceNow said the tool is designed to improve security and oversight as agents move into production.
ServiceNow also expanded EmployeeWorks, enabling employees to build and customize AI agents without coding. The company launched ToolSmith, a developer environment intended to speed the creation of enterprise AI tools for those agents.
The announcements aim to extend AI use across enterprise workflows while addressing governance and security concerns.