Royal Bank of Canada said on October 28, 2026, that it is blocking third-party personal artificial intelligence (AI) agents from accessing its digital banking systems. The bank cited unacceptable customer risk after a comprehensive security review. The decision affects agents such as Meta Platform Inc.’s Muse and follows similar moves by other North American financial institutions seeking to protect client information and systems.
In a memo to employees, RBC’s technology and personal banking heads said the agents could act beyond customers’ expectations or expose the bank to liability. The bank acknowledged that the move might disappoint a small number of clients who use these tools, but said protecting clients and its systems was paramount. The decision reflects wider financial-industry concerns about the security risks of emerging AI technologies.