ServiceNow was named a Leader in the first-ever Gartner Magic Quadrant for AI Agent Management Platforms. The report assesses vendors’ ability to provide centralized tools to manage, govern, and secure corporate AI agents. ServiceNow was one of three companies in the Leaders quadrant, alongside Microsoft and IBM.
Gartner highlighted the growing need for enterprises to manage the security, governance, and costs of a diverse, rapidly expanding range of AI agents. It praised ServiceNow’s platform for treating AI agents as managed configuration items and linking them to business services and risk-management workflows.
The recognition reinforces ServiceNow’s position in the strategic, high-growth market for enterprise AI.