The U.S. Federal Trade Commission (FTC) has launched an investigation into Block Inc., the parent company of Square and Cash App, over potential violations of consumer protection laws. Announced on October 8, 2026, the inquiry centers on allegations that Block failed to provide adequate customer service to users with frozen or deactivated accounts.
The FTC is seeking to compel Block to provide internal documents about its customer support practices. The investigation adds to regulatory scrutiny of the fintech company’s handling of customer disputes and fraud prevention on its platforms.