Starbucks is replacing enterprise systems from Microsoft and IBM with proprietary AI-driven applications. This technology overhaul anchors a broader $2 billion cost-saving strategy.
The in-house software will manage core operations including inventory and maintenance. Starbucks plans to deploy the first applications as early as next year following initial testing.
The shift aims to increase control over data and infrastructure while adapting to digital customer habits. Investors are monitoring the transition for its impact on future margins and capital expenditures.