Starbucks terminated its AI-powered inventory counting tool across North America. The company ended the program just nine months after its initial deployment.
Redmond-based startup NomadGo developed the system to automate restocking via tablet scans. CEO Brian Niccol launched the tool as part of broader store turnaround efforts to track ingredients like milk and syrups.
Starbucks scrapped the technology after it frequently misidentified and miscounted store items. The company is shifting back to standardized manual inventory methods to ensure consistency across more than 11,000 company-owned cafes.