monday.com has launched Harmony, a voice AI agent platform for enterprise sales teams. It automates customer conversations by calling and qualifying leads, conducting follow-ups, and transferring promising prospects to human representatives. The service is initially available in the U.S., U.K., Australia, and Singapore.
Harmony uses a collection of proprietary, task-specific small language models rather than a single large model. monday.com says this design, which uses technology from its acquisition of OneAI, improves speed and control during calls and enables response latency of around 200 milliseconds. The company says that speed helps the conversations mimic human interaction. Harmony also integrates with CRM systems to streamline sales workflows.