Five9 to Acquire AI Platform Level AI for $325 Million in Cash

Five9, Inc. announced it has entered into a definitive agreement to acquire Level AI, an AI-native customer experience platform, for approximately $325 million in an all-cash transaction. This acquisition is intended to augment Five9's AI capabilities, improve agent performance, and automate customer interactions.

Key Details

• Agreement: Five9 entered into an Agreement and Plan of Merger on November 5, 2026, to acquire Ujwal, Inc. (d/b/a Level AI).
• Financial Terms: The total consideration is $325.0 million in cash, subject to customary adjustments for cash, debt, transaction expenses, and net working capital.
• Strategic Impact: The deal expands Five9's AI portfolio, allowing it to offer Level AI's applications to enterprises not yet on its cloud platform. Level AI will survive the merger as a wholly owned subsidiary of Five9.
• Timeline: The transaction is expected to close in 2026, subject to the satisfaction of customary closing conditions.