eGain is trading 23.2% down at $5.46 now after fiscal fourth-quarter results showed revenue declined 4.5% year over year to $22.2 million. - Results beat analyst expectations for revenue and earnings. - AI customer ARR reached 72% of total SaaS. - The company scheduled the release after the September 3, 2026 regular session and its call for 5:00 p.m. ET.