Adobe announced that its CX Enterprise Coworker, an AI agent for customer experience management, will be integrated into AI platforms from Anthropic, Google, Microsoft, and OpenAI. The move puts Adobe’s AI tools for marketing and customer experience workflows inside platforms many enterprises already use.
Marketing professionals will be able to plan, coordinate, and optimize customer experiences using natural-language prompts in platforms including ChatGPT, Gemini for Business, and Microsoft Copilot. Adobe said the integrations are intended to help teams adopt AI faster and improve customer experience workflows.
Adobe also plans to make the agent available through Amazon Web Services (AWS), IBM, and Snowflake.