Airbnb CEO Brian Chesky announced that the company plans to launch an AI-powered travel agent in 2027. The feature is designed to go beyond a simple chatbot, using a richer, more visual interface to help travelers throughout their journey—from planning and discovery to booking and in-stay support.
The initiative is part of Airbnb’s broader effort to integrate artificial intelligence across the company. Airbnb has used AI to accelerate product development, improve customer service and power new search features.
Chesky said Airbnb is building its own tool rather than integrating with platforms such as ChatGPT, as some competitors have. He said the tool is intended to better suit the visual and comparative nature of travel planning.